Frequently Asked Questions.

Jomdana-i Islamic Commodity Financing is a Shariah-compliant financing facility structured based on the Tawarruq / Commodity Murabahah concept. Under this structure, commodity transactions are conducted in accordance with Shariah principles to provide financing proceeds to eligible customers. The commodity trading process is facilitated through Sedania as the commodity trading platform provider.

Yes. Jomdana-i Islamic Commodity Financing is structured in accordance with Shariah principles applicable to Tawarruq / Commodity Murabahah financing arrangements. The financing process includes: • Commodity purchase transaction • Commodity sale transaction • Murabahah (cost-plus-profit) arrangement • Proper contractual documentation The product is subject to the company’s Shariah governance framework and applicable Malaysian regulatory requirements.

Tawarruq is a Shariah-compliant financing structure involving the purchase and sale of commodities. In this arrangement: 1. The financier purchases commodities from a commodity supplier. 2. The commodities are sold to the customer at a deferred selling price. 3. The commodities are subsequently sold to a third-party buyer. 4. The customer receives the cash proceeds from the commodity sale.

Commodity Murabahah is a cost-plus-profit sale transaction where the financier discloses the cost of the commodity and the profit margin to the customer. The selling price is payable on a deferred basis. It is a key component of the Tawarruq structure used in Jomdana-i Islamic Commodity Financing.

Sedania is the appointed commodity trading platform provider used to facilitate commodity transactions for Jomdana-i Islamic Commodity Financing. The platform supports the execution and recording of commodity purchase and sale transactions required under the Tawarruq structure.

Applicants must meet the company’s eligibility criteria, which may include: • Malaysian citizen or eligible resident • Aged 18 years and above • Valid identification document (NRIC) • Stable source of income • Satisfactory financing assessment result Additional eligibility requirements may apply.

Customers may apply through the company’s approved digital platform or official application channel. The application process generally includes: 1. Download the Jomdana app and register with an active mobile number. 2. Complete identity verification (eKYC), including NRIC and selfie verification. 3. Submit personal, employment, and bank account details. 4. Undergo financing assessment. 5. Upon approval, select the financing amount and tenure. 6. Digitally execute the financing documents. 7. Financing proceeds will be disbursed to your verified bank account after completion of the Tawarruq commodity transactions.

Required documents may include: • NRIC / Identification document • Bank account details • Additional supporting documents if requested The company may request additional documents during the assessment process.

Application processing time depends on: • Completeness of submitted information • Identity verification outcome • Financing assessment result • Operational processing timelines Customers will receive status updates through the approved communication channels.

The application process consists of four main stages: • Request Submission — The user submits a financing request through the app. • Sign Financing Agreement — After the request is submitted, the user must sign the Murabahah financing agreement electronically. • Financing Assessment — Once the agreement is signed, the system performs the financing assessment. • Disbursement — Upon successful assessment, the funds are disbursed to the user’s bank account.

Applications are assessed based on multiple factors, including: • Identity verification results • Income and affordability assessment • Credit evaluation • Fraud and risk screening • Internal financing criteria All applications are subject to the company’s internal approval process.

Yes. The company may conduct credit-related assessments and verification checks in accordance with applicable Malaysian laws and regulatory requirements.

Your approved amount is based on your overall financial behavior, including payment history, income stability, and existing obligations. By keeping consistent on-time payments and a healthy credit standing, you may have a great chance of an increase during your next Jomdana-i financing application review. We are committed to helping you build stronger financial momentum.

Yes. Applications may be rejected if the applicant does not meet the financing eligibility or risk assessment requirements. The company reserves the right to decline applications in accordance with internal policies and applicable regulations.

Yes, you can apply again. Check your Jomdana app’s homepage to see when you become eligible to reapply.

The financing offer may include: • Approved financing amount • Financing tenure • Profit rate • Monthly payment amount • Total payment obligation • Wakalah Fee • Processing Fee • Stamp Duty Fee • Late payment charges • Important financing terms and conditions Customers are encouraged to review all financing terms carefully before acceptance.

Yes. Customers are required to digitally execute the applicable financing documents before financing disbursement. These documents may include: Murabahah Agreement.

Commodity trading is a core requirement of the Tawarruq / Commodity Murabahah financing structure to ensure Shariah compliance. The financing proceeds are generated through the purchase and sale of commodities.

No. Customers may authorize the company to act on their behalf for specific commodity trading activities where permitted under the applicable financing arrangement.

Yes. Customers may request relevant transaction records or certificates related to the commodity trading process, subject to the company’s operational procedures.

Financing proceeds will generally be disbursed after: • Successful financing approval • Completion of document execution • Completion of Tawarruq commodity transactions • Internal operational verification Disbursement timing may vary depending on operational processing requirements.

Approved financing proceeds will be transferred to the customer’s verified bank account or approved payment channel.

You can check the status of your financing application anytime on your Jomdana app’s Home Page. We will also send you an SMS notification once there is an update.

You can view your financing history anytime. Click “My Financing-Payment Record” to see consolidated financing details, or tap “Payment” if you have outstanding balances to settle — all available in your Jomdana app for easy tracking.

Available payment methods may include: 1. Online banking (FPX) Available payment methods may vary.

Customers who miss payments may: • Receive reminder notifications • Be charged a fixed late payment charge of 8% per annum (1% ta’widh + 7% gharamah) on the overdue amount. R = (8/100) × (D/365) × S R = the sum of late payment charge to be paid. D = the number of days in default. S = the sum of instalment which is overdue. • Experience negative financing records • Be subject to collection processes where applicable Customers are encouraged to contact customer support immediately if they experience payment difficulties.

Yes. Customers may request early settlement subject to the applicable financing terms and operational procedures. Settlement calculations will be performed in accordance with the financing agreement and applicable regulatory requirements.

If your payment fails to proceed, please refresh the app or reinstall it and try again. If the issue persists, submit a ticket request via customer service for immediate assistance.

Fees and charges, if any, will be disclosed in the financing offer and financing agreement. Customers are encouraged to review all disclosures carefully before acceptance.

Yes. If you miss a payment, a late charge of 8% per annum (1% ta’widh + 7% gharamah) will apply to the overdue amount until it is fully paid. The gharamah portion is donated to charity. R = (8/100) × (D/365) × S R = the sum of late payment charge to be paid. D = the number of days in default. S = the sum of instalment which is overdue.

The fee is charged for every completed Tawarruq. It is a flat fee that will be charged per financing request.

A service charge levied by the platform to cover operating costs associated with comprehensive credit risk assessments and high-security technical systems support. It is a flat fee that will be charged per financing request.

As per Stamp Duty Act 1949 (Revised 1989), effective from 1 January 2025: Stamp duty is 0.5% of the financing amount (rounded up to the next thousand) or a minimum of RM10, whichever is higher.

Customer information is protected through appropriate security and data protection controls. The company processes customer data in accordance with: • Personal Data Protection Act 2010 (PDPA) • Applicable regulatory requirements • Internal security policies

Customer information may only be shared: • With authorized service providers • For financing processing purposes • Where required by law or regulatory authorities • With customer consent where applicable All information sharing activities are subject to applicable confidentiality and data protection requirements.

Customers may contact customer support through the company’s official communication channels, including: • Official email address: cs@jomdana.my

Customers may submit complaints through the company’s official complaint channels. Official email address: cs@jomdana.my The company is committed to handling complaints fairly, professionally, and in accordance with applicable regulatory requirements.

Customers experiencing financial difficulties are encouraged to contact customer support as early as possible to discuss available assistance options. Any assistance or restructuring arrangement will be subject to assessment and internal approval.

Customers are responsible for: • Providing accurate information • Reviewing financing terms carefully • Making payments on time • Protecting account credentials and personal information

Customers should: • Only communicate through official company channels • Never disclose OTPs or passwords to third parties • Report suspicious activities immediately The company will never request confidential passwords or OTPs through unofficial channels.

Jomdana-i Islamic Commodity Financing operates in accordance with applicable Malaysian laws, regulatory requirements, and internal governance standards. All financing applications remain subject to: • Internal assessment • Risk evaluation • Shariah compliance requirements • Operational verification Approval is not guaranteed.

This FAQ is provided for general informational purposes only and does not constitute financial, legal, or Shariah advice. The company reserves the right to revise product features, operational processes, eligibility criteria, fees, and applicable terms and conditions from time to time in accordance with applicable laws, regulatory requirements, and internal policies. Customers should refer to the official financing agreement, product disclosure documents, and terms and conditions for the complete and legally binding terms applicable to the financing facility.